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Automation at the COOP

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The Automation and Simplification of the Medical and Social Compensation at the Co-operative of Government Employees

Status :		Completed
Cost :		Technical Support: $28,000 Roll out to branch offices (estimate): $200,000
Source of Fund :		Arab Fund for Economic & Social Development
Scope :		This project covers the full implementation of a centralized information system, including all necessary equipment, software application, training and data entry. The current scope of the project is to provide direct technical assistance through one person from the implementing company for this project in addition to rolling out the software application with the supporting hardware and training of concerned staff to all national offices of the COOP and the remaining three mouhafazats.

The Co-operative of Government Employees (COOP) is an autonomous public institution that provides services (medical aid, grants, loans, etc.) for permanent Government employees. Its role is to give medical and social compensations to all government employees (estimated at 75,000). Each employee, based on his/her administration, title and position, has some rights concerning the compensations. A joint OMSAR/COOP committee identified the automation of the Medical and Social Compensation function as critical for ensuring the provision of quality service. The main objectives behind this system are:

providing a better service to the subscribers, making major savings on budget by avoiding illegal cases and thus serving more cases with the allocated budget,
uniform standardization of the work throughout all branches,
speeding the processing time of a claim
effective management of branches and department by viewing their activities,