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2.4.4 Prj 1 -Technical Support and Help Desk Team for the Government of Lebanon

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Technical Support and Help Desk Team for the Government of Lebanon

Status :		On Going
Cost :		OMSAR internal human resources
Source of Fund :		Government Budget
Scope :		The team, originally deployed in the second half of 2002, continued its work all throughout 2003. It, among others, deployed new versions of software applications and operating systems, fixed common and complex hardware and network issues, conducted a survey to determine the number and type of computers, servers and software applications that are currently in use in the Lebanese government at large – a government-wide inventory and populated a pre-developed database with data about the hardware and software that were deployed by OMSAR.

The government of Lebanon signed during 2002 an enterprise agreement with Microsoft for the provision and maintenance of the most commonly used desktop and server applications. In order to help with the deployment of this project, OMSAR created a support team that would have as its main functions the following:

Helping with the deployment of software packages that fall under the umbrella of the enterprise agreement;
Assisting government institutions with common IT-related problems;
Following up with suppliers on support and maintenance issues.