OMSAR created the COFAI during May 2001. After gathering information about more than 1700 citizen-related government formalities, the COFAI launched on 21 January 2002 the Informs website (http://www.informs.gov.lb/)as well as a call center (phone number: 1700) that answers the enquiries of citizens 6 days a week. The Informs website involves several interconnected databases that hold a wealth of administrative information and is the first government portal in 3 languages.
The Informs website constitutes the first major step towards performing key transactions on-line. The detailed level of information provided for each documented (digitalized) administrative formality – all required supporting documents, process required to fulfill each formality submittal and the responsible government ministries and agencies, actual cost or fee for each formality, and the estimated time frame to complete each – forms the foundation for drawing the related workflow or process path.

Hence, the automation of each path, taking into account simplification of related procedural steps can be carried out more effectively and in a very structured manner. Moreover, prioritization of what transactions to be placed on-line first can be rightly achieved by sorting out the most frequently required supporting documents for all formalities. A top 10 list has been generated and will be used for planning the transition to on-line transactions.

The website underwent several "faceliftings" since its initial release, allowing it to provide more useful information and services to its users. The newest version is expected to be launched in early August 2010.