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Improving the Billing and Collection System at the Water Authority of Barouk

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Improving the Billing and Collection System at the Water Authority of Barouk

Status :		Completed
Cost :		Euros 119,925 (approximate)
Source of Fund :		European Union (EU)
Scope :		The plan aims at enhancing and modernizing WABK’s methods and means to perform the billing and collection tasks. This involves changing internal processes, developing a billing information system, and training employees on a number of new measures including: modern principles of accounting, professional customer service, new strategy for collection, and the newly developed billing information system.

The Water Authority of Barouk (WABK) selected the functions of billing and collection of bills to be the focus of the Performance Improvement Planning project. Indeed there was ample room for improvement in that area. This coincided with the merging of this Authority with the Water Authority of Beirut; a decision that calls for the revision of followed policies and procedures and the need to standardize and create conformity and harmony between the two entities.