The action plan aims at improving and modernizing the operation of tax estimation and allocation, reducing the percentage of errors in estimates, limiting the deception practices and fraud, raising cooperation levels with the Real Estate Directorate and the Municipality of Beirut as well as improving the customer service function. The action plan also aims at increasing the awareness level of taxpayers of their tax duties, consequently increasing the annual revenues of the (BTBP). As a result, the scope of work includes capacity building and training programs, designing and developing an information system, as well as launching a tax-awareness campaign.