The action plan focuses on improving the processes of billing and collection mainly through the development of a modern and efficient billing information system. The Bureau of Beirut was chosen to be the scope of a pilot project.
The vital need of the project stems from the shortcomings in the present system at the EDL. The latter has been facing difficulties in managing uncollected bills, and developing reports and statistics related to collectors and customers. The meter reading process is obsolete and requires a complete revamping capitalizing on the latest technology in the field. These loopholes in the current system lead to significant wastage of financial resources.
The PIP project aims at addressing the above problems utilizing information technology to reform the situation. A new meter-reading, billing and collection system will be designed and put into effect.