| Coverالغلاف |
Abstractلمحة سريعة |
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The responsibility of the government and the public administration for rendering efficient services to the citizens is one of the essentialities of the democratic systems. It is for granted that the main goal of a democracy is to provide services to the citizens in the best possible manner.
It is the citizen’s right to expect the highest possible level of integrity and efficient service from the public administration, while the employee, through his righteousness and decent conduct, is responsible for enhancing the citizen’s confidence in the state.
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The attempts of the administrative reform have witnessed during the past decade, especially in advanced countries, an important changeover represented by giving priority to the public administration-citizen relationship and by focusing on the problem of improving the relation between the state and the citizens through meeting their needs and offering them optimum services. In an attempt to fulfill the new trend as regards the administration-citizen partnership, many countries turned to various approaches including the introduction of the Citizen's Charter which is an official document that determines the citizen's rights and obligations in his relation with the administration. In most cases, the Citizen's Charter seeks to achieve the following main goals: consolidate the administration's democratic trend and to comply with the system of the rule of law, achieve the principle of transparency and the responsibility of the public administration towards the citizen, protect the citizen from the administration's abuse of power, reinforce the relations between the state and the citizens and restore trust in the state, improve the quality of services provided by the state. |  |
This Charter is addressed to young people of both sexes, from fourteen to twenty-four years of age, the pillar of the present and hope for the future.
The Charter was developed under the framework of the technical assistance project implemented by the United Nations Office on Drugs and Crime and the Office of the Minister of State for Administrative Reform (LEB/98/R71), which calls for the collaboration of the Ministries of Education and of Youth and Sports in developing this Charter. |
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