Help Desk

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The responsibilities of the Help Desk Team include:

• Providing IT technical support for all ministries and public agencies (network administration and desktop applications, phone-based as well as on-site visits)
• Troubleshooting and diagnosing hardware-related or software-related problems and providing fast solutions
• Installing, re-installing, configuring and upgrading new or existing hardware, networks and peripherals as well as commonly used software packages
• Participating in the review and evaluation of ICT-related bids
• Taking part in acceptance committees of ICT-related projects

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