Reinforcement of the National Social Security Fund in Lebanon

Source of Fund: EU
Contract Value: € 3.6M
Achievements, Millstones, Deliverables:
- Strategic Plan and an Operational Plan (Operational Plan not completed)
- KPI’s at corporate and operational levels
- ICT Master Plan with several FSDs (HRMIS, Web, Complaint, DMS/WorkFlow)
- Re-engineered & standardised services & business processes
- Inspection and Control Procedures (Advanced system of ex-post control)
- Organizational Chart and structure with detailed Job Descriptions and a Staffing Plan
- Human Resources policy (with Training Plan, recruitment and incentives process)
- Financial Positioning & Annual and Medium-term Expenditure Budget Frameworks
- Health Report