Support to 4 pilot Ministries to simplify and streamline their procedures (Health, Industry, Tourism, Social Affairs) 

Source of Fund: EU
Contract Value: € 2,033,605
Achievements, Millstones, Deliverables Status
• 488 relevant legal text reviewed, analyzed and general and specific recommendation delivered
• Drafted Legal texts (decrees, Minister’s decisions, circulars, … ) covering the Legal requirements to implement the proposed solutions
• Detailed process maps of 120 To-Be administrative procedures, listing the succession of administrative steps, purpose and duration

• Upgrade of existing transaction forms & introduction of new transaction forms that were missing (35 forms)
• Organizational structures in 4 ministries examined, long and short term actions and new structures are proposed
• Detailed design for Full set of standards for OSS/CSC (One-Stop-Shops and Citizen Service proposed
• Amendments to Decree 4221, establishment of Touristic facilities were drafted and submitted to COM
• OSS/CSC were implemented at both the Ministry of Tourism and Ministry of Public Health
• Recommendations to streamline the procedures to establish and industrial facility were implemented at the Ministry of Industry by a Ministerial decision
• Knowledge transfer that includes “Front Line” staff training, train the trainer, training on the simplification methodology, and Study Tours completed.
• Many horizontal and vertical recommendations were implemented
• More recommendations are in line for implementation pending beneficiary follow up.
• Using SCM methodology (Standard Cost Model), 156 procedures identified, 220 information obligations measured and calculated the aggregate cost of information obligation that is 61.740.652.567 LBP. ($ 40,761,246. 57) for 4 Ministries. Estimating that the  burden of the 4 Ministries are 20% of the total Lebanese administration then the administrative burden in all Ministries is approximately equivalent to  2% of the Lebanese GDP (2014)
Recommendations to streamline procedures related to the permits of touristic establishments were developed and documented in a an amendment to  decree 4221 to be approved by CoM. Establishment of a one-stop-shop in the ministry of Tourism 
• Introduction of legal database (Links legislations and regulations with procedures)
• Developed a customized methodology and guidelines for Administrative Simplification 
• Develop and implement a knowledge transfer plan, which includes “Front Line” staff Training, training on the simplification methodology, and Study Tours.
• Pending the implementation of the remaining recommendation to move to the digitization stage
• Pending the implementation of the drafted legislations when the political situation permits
• Administrative Simplification is a continuous process. Beneficiary employees are trained to continue their reform efforts even after the project had closed however, they still need technical and financial support to be able to implement these recommendations.